Junior ICT Officer

Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.

The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.

The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.

Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.

Post title: Junior ICT Officer

Required number: One

Place of Work: Addis Ababa

Employment Type: Full Time

Starting Date:  Immediately after contract agreement concluded

Duties and Responsibilities:

• Provide timely and effective first level technical support for staff and other users across the the company via phone, email and in person.
• Installing and configuring new and updated hardware, software, systems, networks and printers etc.
• Basic technical support, problem solving, and assistance to staff and and other users including remote troubleshooting through diagnostic techniques and questioning
• Set up accounts for new starters and provide accurate information on ICT products and services
• Follow up, update customers, and progress outstanding issues to resolution
• Direct unresolved issues to more senior members of the ICT team
• Monitor, test and maintain computer systems and networks
• Ensure all records and files are kept confidential and the integrity of the company is maintained

Job Requirements:

• Provide timely and effective first level technical support for staff and other users across the the company via phone, email and in person.
• Installing and configuring new and updated hardware, software, systems, networks and printers etc.
• Basic technical support, problem solving, and assistance to staff and and other users including remote troubleshooting through diagnostic techniques and questioning
• Set up accounts for new starters and provide accurate information on ICT products and services
• Follow up, update customers, and progress outstanding issues to resolution
• Direct unresolved issues to more senior members of the ICT team
• Monitor, test and maintain computer systems and networks
• Ensure all records and files are kept confidential and the integrity of the company is maintained

How to Apply

Qualified applicants can apply through the link: https://ethiotalent.com/job-detail/48