Customer Relations Officer

Duties and responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Tracking customer payments and communicating effectively
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.

Job Requirements

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

How to Apply

Email your CV and cover letter to [email protected]

Your cover letter should include what experiences you have that can make you an asset to our company. Please no more than 300 words. Please also add what area you live in (i.e. CMC, Old Airport, etc.)

Note: Double-check your CV and cover letter for typos and appropriate grammar usage (i.e. capitalization, etc.)

If you are called for an interview, it will be in English.