Job Information
đ Salary : As per the company scaleđ Job Level : Mid Level ( 2+ - 5 years experience) đ Deadline : Jan 11, 2021
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Job Description
- Investigate customer's problems and find solutions.
- Communicate with customers via phone, email, or letter.
- Hire, train, and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Train agents on how to adequately address problem over the phone or how to write correspondence.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
- Supervise customer service managerial staff.
- Train managers on how to effectively lead customer service agents.
- Advanced level of English
- Bachelorâs degree in Civil Engineer, business administration, business, or related field preferred
- Two (2) yearsâ previous experience in customer support, client services, sales, or a related field in Real Estate
- Demonstrated and proven sales results
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
- Focus on customer service
- Excellent verbal and written communication skills
- Skill to be Persuasive and goal-oriented
- In-depth understanding of company services and its position in the market
- Excellent customer care and focus; ability to assess customers' needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to multitask, prioritize, and manage time efficiently
Job Requirements
How to Apply
interested and qualified applicant should apply through the email below [email protected]Please use "CUSTOMER SERVICE SUPERVISOR" as mail subject line
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