Retail Experience Executive

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

We are pleased to announce the following vacancy for a Retail Experience Executive in Ethiopia. keeping in mind our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description 

Reporting to the Retail Centre Team Leader, the role holder will be responsible for front-line delivery of high-quality customer service in all interactions with customers, revenue generation through individual sales, and ensuring operational excellence in all they do.

Job Responsibilities

• Offer exceptional front-line support to customers visiting Retail shops and ensure that customers are satisfied with products, services, and features.
• Delivery of excellent customer service in all interactions with customers that leads to long-lasting relationships with the customer.
• By handling customer complaints in a professional manner-ensuring customer is satisfied in the end. Taking ownership of customer issues arising, maintaining a daily log of all escalated issues, and following up with back-office on resolutions within the agreed SLA.
• Ensure optimization of retail operations in achievement of sustainable competitive advantage
• Ensure achievement of all retail performance management parameters with a focus on continuous improvement.
• Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
• Adherence to documented operational processes, procedures, and standards
• Responsible for ownership and confidentiality of customer documents/records including the filing of the same
• Accuracy in cash and stock handling and reconciliation as per agreed procedures/processes
• Identify opportunities to win more on sales by up-selling and cross-selling and ensure achievement of daily, weekly, monthly, quarterly sales targets
• Involvement in acquisition agenda and support by ensuring the set individual and team targets on acquisition is achieved

Job Requirements

Qualifications

• Business-related degree from a recognized university.
• Minimum 2 years experience in a frontline customer-facing service environment.
• Understanding of English and local language both written and spoken.
• Literacy in basic computer applications such as MS word, excel, outlook, etc.
• Ability to cope with pressure from customers while delivering quality service.
• Ability to accurately perform cash transactions.
• Knowledge of Telecommunication products and services.
• Good listening and critical problem-solving skills.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to fill the following Microsoft Form https://forms.office.com/r/j1Rh4wajks, as it is mandatory and proceed to update your candidate profile on ethiojobs, then click here.

> Remember to attach your resume!

> Female candidates are encouraged to apply.