Business Solution Advisor

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

JOB SUMMARY

Under the general administrative and technical direction of the innovation and ICT Lead, The Business Solution Advisor provides technical support, direction, and innovations that will enhance the utilization and proper implementation of IT solutions for commercial, program, and back-office systems. The incumbent mainly focuses on analyzing and diagnosing the organization's ICT infrastructure, system security, and business applications, understanding the organization's business requirements/needs, and designing and implementing appropriate technology solutions.

DUTIES/TASKS

• Develop, deploy, and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing, and reporting to ensure business objectives and decision making. This may include but is not limited to selection and acquisition. development/customization, implementation, and system integration of commercial business applications such as Sun Systems, Electronic Health Record, HR and payroll system, supply chain, Contact center IVR/c3 System, etc.
• Develop, deploy, and maintain appropriate ICT Infrastructure and Connectivity solutions for support office/field offices/centers for secure, efficient, and effective flow of information to facilitate operations and decision making. This may include but is not limited to Servers, Local Area Networks (LAN), Wide Area networks (WAN), and Internet Connectivity for integrated data, voice, and video applications.
• Develop, deploy and maintain appropriate security systems that ensure Network, Systems, and Data Security from internal and external security threats. This will include both physical and logical security solutions such as biometric access control, network firewall systems, Active Directory Security, Antivirus, Anti-spam, Antispyware and firewall solutions, etc.
• Develop, document, implement, test, and review Business Continuity Plan (Disaster Recovery Plan) for ensuring high systems availability and business continuity. This includes but is not limited to running an automated data backup system, off-site storage of backup data, redundant systems for mission-critical applications, etc.
• Develop, deploy and maintain performance Monitoring and Reporting systems that provide management and technical reports for decision-making and operational support.
• Establish appropriate operational procedures, tools, and resources for effective and timely delivery of technical support to all users that ensures high user productivity and guarantees customer satisfaction
• Work on further enhancement, integration, and deployment needs of core business solutions (like EHR, E-voucher, Call Centre, SMS, IVR, Data Warehouse Application) and back-office systems (Sun system, integrated HR & Payroll, procurement and inventory Management system, etc) to centralized information access and BI reporting for evidence-based decision making
• Monitors the utilization of hardware/network resources, develops maintenance plan and recommend any upgrade requirements for effective and efficient utilization and provide required technical support to all offices
• Enhances the Data warehouse application by identifying additional service outlet data that should be incorporated.
• Integrates the Data warehouse application with existing databases such as E-voucher, contact center application, SMS, IVR, EHR, SF mobile data Collection and with Backoffice application to generate all rounded management information system
• Develops data management solutions using Web-based services and prepare appropriate documentation for all business solutions and ensures staff training and experience sharing.
• Responsible for Planning and monitoring data storage requirements for all database management /business solutions and ensuring implementation of off-site backup and cloud management for data backup and disaster recovery.
• Enhancement of the contact Centre application/IVR system to incorporate any changes and innovations and work on C3 solution implementation
• Maintains integration of the call center application with other MSIE data management; Data warehouse, MSI-Connect Framework, SMS, IVR System, and e-Voucher.
• Ensures the development of databases on need bases and upon requests from Departments
• Maintain and upgrade databases of the organization for proper utilization and liaise with external providers of different applications/ICT solutions in use or new
• Assesses and follows MSI global data management and general ICT business solution for adoption and implementation in MSIE local context.
• Reviews the automated MIS solution and defines the architectures and provides harmonized automated solutions with MSIE core M&E plan
• Optimizes the use of technology to improve MSI Ethiopia’s program efficiency
• Regularly meets with different departments / functional units to determine requirements and planning for any project that may arise:
  
  • (a) Defining software, hardware, and network requirements 
  • (b) analyzing ICT requirements within MSIE units and providing objective advice on the use of ICT 
  • (c) Agreeing on developing and implementing new systems 
  • (d) Testing and monitoring new systems 
  • (e) Preparing documentation and presenting progress reports to concerned units 
  • (f) organizing training for users;
• Ensures that MIS/M&E unit takes advantage of technology innovations arising from initiatives such as Data warehouse, and training database.
• Collaborates with external developers/solution providers, and MSI global team members to ensure the growth of new technology innovations are well integrated with MSIE Ethiopia and MSI at large.
• Understand customer requirements and business objectives and provide strategic advice on using technology to achieve goals
• Manage IT initiatives and collaborate with in-house technical staff, design IT systems and networks, and ensure the right architecture and functionality
• Support new technology implementation and train users in new and existing IT systems
• Provide assistance with technical issues, revise existing systems and suggest improvements
• Conducts other ICT-related assignments as required or assigned by the supervisor
• Prepares periodic performance reports to his / her immediate supervisor

Job Requirements

Qualification Requirements

Education

• MSc/BSc in Computer Science and Information Technology

Experience

• Four /Six years of experience.

Attitudes, Skills, and Attributes

• Proven analytical and problem-Solving Skills
• Proven skills in managing ICT projects
• Should be Microsoft Certified professional.
• Good oral and written communication skills.
• Good knowledge of different media channels for different audiences
• Ability to work in a team and own initiative
• Good interpersonal skills to develop and maintain effective working relationships with a wide range of people inside and outside the organization
• Willingness to travel as requested
• Knowledge of the flow of business processes within Marie Stopes International is an added advantage.
• Pro-Choice

Duty Station:  

Number of Position (1)

Type of Employment: Full time

Salary:  

How to Apply

Interested and qualified applicants should mail only their motivation letter and C.V, within ten (10) days from the date of this announcement to:

Talent Acquisition and Development Department, MSI Ethiopia Reproductive Choices through the following e-mail address: [email protected]

Due to the volume of applications, we will only contact shortlisted candidates, and we are unable to provide any feedback on unsuccessful applications.

Please mention the title of the position and workplace you applied for in the subject line of your email. 

MSI ETHIOPIA REPRODUCTIVE CHOICES STRONGLY ENCOURAGE FEMALE CANDIDATES TO APPLY!