IT Specialist

Reporting To:  Head of Support Services

Direct Reports: N/A

Start of Contract & Duration:  December 31, 2023

Posting date: November 1, 2022

INTRODUCTION

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, Gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE:

Overall purpose of the role: Responsible for the configuration, implementation, and maintenance of all IT technologies with a focus on efficient setup, maintenance, and administration of all DRC hardware, software, and local networks.

Ensure accessible and high-quality IT support and training to users, while continually assessing and identifying the most appropriate IT solutions to meet the country mission changing needs.

RESPONSIBILITIES

Technical Support:

• Act as the primary focal point for troubleshooting IT-related issues faced by staff, including the provision of both remote and on-site support
• Assess all existing hardware, software, and local networks to ensure appropriateness, standardization and fitness for purpose. This entails monitoring support trends, proactive identification of solutions and development of relevant training to ensure all staff makes the best use of available IT technologies in line with the organization’s IT policies.
• Oversee day-to-day technical relationships with internet services providers and any other technology providers
• Develop and implement a clear standard operating procedure for the delivery of IT support services
• Manage IT service outages by ensuring timely notification and instructions to affected staff.
• Advanced Knowledge on Network WAN, LAN, configuration of Meraki devices, Wireless system, cloud systems
• Ensure all endpoints are protected with the organization’s recognized anti-virus solution
• Provide preventive & corrective maintenance on regular basis
• Provide necessary IT Trainings as per needed to enhance staff’s IT skill
• Regularly Schedule and visit field offices to have necessary IT support

Job Requirements

Experience and Technical Competencies: (include years of experience)

Essentials:

• At least 3 years of experience in a relevant field
• Full professional proficiency in English
• Extensive experience working with Microsoft products (such as O365, one drive and Microsoft Dynamics)
• Knowledge of network configuration including but not limited to firewalls, NAT, and routers.
• Knowledge of the IP protocol and its concepts.
• Ability to do hardware maintenance – Fixing issues related to Hardware

Education (include certificates, licenses etc.):

• Bachelor Degree or equivalent in the relevant field of IT (Computer Science, Computer engineering, Information Systems.
• Networking Certification is desirable

Languages: (indicate fluency level)

• Fluent in written and spoken English.

All DRC roles require the post-holder to master DRC’s core competencies: 

Striving for excellence: Focusing on reaching results while ensuring efficient processes.

Collaborating: Involving relevant parties and encouraging feedback.

Taking the lead: Taking ownership and initiative while aiming for innovation.

Communicating: Listening and speaking effectively and honestly.

Demonstrating integrity: Acting in line with DRC's vision and values

How to Apply

Interested candidates who meet the required qualifications and experience are invited to submit updated CVs and cover letters explaining their motivation and why they are suited for the post.

We only accept applications sent via our online-application form on https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=166167&DepartmentId=19012&SkipAdvertisement=true under Vacancies. 

Please forward the application and CV, in English through the stated website no later than November 11, 2022.

For general information about the Danish Refugee Council, please consult www.drc.ngo

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.