Technical Writer

As a Technical Writer at our fintech company specializing in digital uncollateralized lending products, you will play a crucial role in creating clear, concise, and user-friendly documentation for our software applications, APIs, and other technical resources. You will collaborate with cross-functional teams, including product managers, engineers, and subject matter experts, to gather information and translate complex technical concepts into easily understandable documentation. Your expertise in technical writing will help ensure that our clients, developers, and other stakeholders have access to accurate and comprehensive documentation to support their use of our lending products.

Responsibilities

Documentation Creation:

• Collaborate with product managers, developers, and subject matter experts to gather information and understand the functionality and features of our digital uncollateralized lending products.
• Write clear, concise, and comprehensive documentation, including user manuals, installation guides, API reference documentation, release notes, and technical specifications.
• Organize and structure documentation to ensure ease of use and accessibility for various audiences, such as end users, developers, and system administrators.
• Ensure documentation is accurate, up to date, and aligned with the latest product releases and enhancements.

Content Management:

• Establish and maintain a documentation framework, including templates, style guides, and version control processes, to ensure consistency and quality across all documentation.
• Collaborate with cross-functional teams to identify and prioritize documentation needs based on product roadmaps, feature releases, and customer feedback.
• Regularly review and update existing documentation to reflect changes in product functionality, user interfaces, and best practices.
• Manage content repositories or documentation platforms to ensure efficient storage, retrieval, and distribution of documentation.

User Support and Training:

• Collaborate with customer support teams to understand common user issues and questions and incorporate relevant information into the documentation.
• Create tutorials, how-to guides, and FAQs to address common user scenarios and assist users in navigating and effectively using our lending products.
• Contribute to the development of training materials, such as video tutorials and online courses, to support internal teams, partners, and clients.

Quality Assurance:

• Conduct reviews and proofreading of documentation to ensure accuracy, clarity, and adherence to established guidelines.
• Collaborate with cross-functional teams to obtain feedback on the usability and effectiveness of the documentation and make necessary improvements.
• Stay updated with industry trends, best practices, and emerging technologies related to technical writing and documentation.

Job Requirements

Qualifications

• Bachelor's or Master's degree in Computer Science, or a related field.
• Proven experience as a Technical Writer or a similar role, preferably within a fintech or software development organization.
• Strong writing and editing skills with a keen eye for detail and the ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in using documentation tools and platforms, such as markdown, Git, Jira, Confluence, or others.
• Familiarity with API documentation standards, such as Open API (Swagger) or RAML.
• Experience in documenting software applications, APIs, web services, or similar technical resources.
• Knowledge of software development processes, agile methodologies, and version control systems.
• Ability to collaborate effectively with cross-functional teams and subject matter experts.
• Strong organizational skills with the ability to manage multiple documentation projects and meet deadlines.

How to Apply

To apply for the Technical Writer position, please follow the guidelines below:

Email Address: [email protected]

Email Subject:

Please use the following subject line when submitting your application:  "Application for Solution Architect - Qena".

Resume/CV:

Attach your updated resume or curriculum vitae (CV) in PDF or Word format. Ensure that your resume highlights your relevant skills, experience, and educational background. Include details of your previous solution architecture roles, fintech experience, and any specific accomplishments related to digital lending products.

Contact Information:

Ensure that your CV includes your full name, phone number, and email address. This will make it easy for the hiring team to reach out to you for further communication or to schedule an interview.

Portfolio (if applicable):

If you have a portfolio or samples of your solution architecture work, you may include them as attachments or provide a link to an online portfolio or GitHub repository. This will provide the hiring team with a deeper understanding of your technical capabilities and problem-solving skills.