ICT Program Manager

POSITION SUMMARY: 

This position entails overall strategic coordination and leadership of ICT components of the Resilient Food Security Activity (RFSA). Plans, organizes, directs, controls, and coordinates quality ICT services for the M&E system and is accountable for day-to-day operations of resourcing, scheduling, prioritization, task coordination, and meeting project milestones, objectives, and deliverables within agreed timeframes and budgets. 

Principal Responsibilities

Key Result #1 –  System design and implementation

⮚ Analyze information needs and specify technology to meet those needs

⮚ Formulate and direct ICT strategies and plans for RFSA

⮚ Oversee the design and implementation of the monitoring and evaluation system, digitizing relevant forms and protocols in support of outcomes as defined by M&E

⮚ Analyze implementation challenges and report any inconsistencies and/or gaps to inform adjustments to plans and implementation schedules

⮚ Ensure data for report requirements are fulfilled

⮚ Serve as the primary point of contact for product sign-off during User Acceptance Testing.

⮚ Manage expectations of internal and external stakeholders, timelines for deliverables, and project scope.

⮚ Develop a detailed project plan to track progress on the project, based on best practices and policies.

⮚ Analyze customer business processes and workflows, and requirements, and create end-to-end solutions.

Key Result #2- ICT support

⮚ Direct the selection and installation of ICT resources and the provision of user training

⮚ Direct ICT operations and setting priorities between system developments, maintenance, and operations

⮚ Oversee the security of ICT systems

⮚ Ensure ICT systems are implemented and maintained to meet privacy and security standards established by FH and the donor program

⮚ Establish spot-check systems for all ICT-related processes for accountability and proper management

⮚ Support data virtualization by creating fast access to data and making storage systems that are separate from physical hardware in a device, and is the basis for cloud computing.

Key Result #3 - Project Management

⮚ Oversee and manage all aspects of ICT project phases including proactive management of project risks and issues

⮚ Work diligently to ensure that project deliverables match the agreed-upon schedule and scope dimensions

⮚ Prepare presentation and briefing material, status reports for the Management Team and other stakeholder groups

⮚ Ensure that systems requirements analysis provides sufficient formality and records for effectively communicating, coordinating, executing and quality-assuring tasks between all stakeholders involved in the project

⮚ Keep abreast of developments in the ICT field, especially in relation to emerging technologies (e.g. machine learning) and their impact on the ICT portfolio of RFSA

Key Result #4 - Data collection and Data analysis

⮚ Establish protocols and processes to ensure quality user support and ongoing development of data collection systems based on user experience and feedback

⮚ Ensure the development of visualization and aggregation of data in support of reporting as required by the project

Key Result #5 - Capacity building

⮚ Coordinate to ensure that all necessary training is effectively cascaded to users in support of each newly released version of data collection systems

⮚ Identify performance gaps and training opportunities to improve staff and partners' capacity in ICT

Job Requirements

Job Level Specifications

⮚ Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.

⮚ Humble and willing to support staff and customers

Education and Experience

⮚ BSc in computer science, information systems, or in any other relevant fields.

⮚ A minimum of five(5) years of relevant work experience in ICT project management/project delivery or ICT portfolio planning and prioritization out of which three years of experience in a supervisory position

Supervisory Responsibility

⮚ The position supervises the Data Analysis and Visualization Coordinator, Digital Data and Device Management Officer, and other positions that will be filled as per the unit’s demand.

Language

⮚ Proficiency in spoken and written English language.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Safety & Security Responsibilities

⮚ Encourages compliance with Safety and Security principles and policies of the organization by all staff;

⮚ Visiting project Offices and operational areas periodically to meet staff and making sure that all staff members are aware of the safety and security procedures;

⮚ Explains to staff the reasoning behind the organization’s safety and security policies and procedures;

⮚ Organizing local training sessions, such as First Aid, Fire Safety, and Defensive Driving for staff members.  If possible, he/she should conduct briefing and training sessions himself/herself;

⮚ Ensures that safety and security objectives are added to performance reviews and evaluations of all staff members;

⮚ Encourages staff to adopt safe and secure practices. Ensuring that updated personnel information related to safety (Record of Emergency Data) and security management are

Gender Responsibilities

⮚ Provide adequate time to staff to participate in gender sensitivity workshops and related events.

⮚ Through observation, interviews, and spot-checks, ensure that the staff planning process is gender sensitive.

⮚ Build a better gender balance in staffing through affirmative action.

⮚ Observe if women staff are as involved as men in high-profile activities such as interaction with visitors and chairing meetings, and take corrective action if warranted.

⮚ Encourage female staff to participate in external networks (local and regional), as well as seminars and cross-visits.

⮚ Facilitate open and regular discussions with staff about the work environment, policies, and values convenient to gender issues.

How to Apply

Female Candidates are highly encouraged to apply

Competent candidates should submit their application and updated CV’s ONLY to: [email protected]

Candidates MUST refer the position title "ICT Program Manager" on the subject line of their email and applications