Junior IT Support

VACANCY ANNOUNCEMENT No. 006– 2022

Job Purpose: - The purpose of this job to perform scheduled routine preventative maintenance on, and installation of, End-user IT equipment, and other related peripherals and/or hardware; to also diagnose, make corrective maintenance, and repair of routine problems with all IT equipment’s Boards, hard disks, monitors and so on; to support ECX IT users primarily on onsite support according to established Service Level Agreement; to provide training to users on new applications, computer and IT systems; to conduct preventive & corrective maintenance and coordinate warranty repair actions for equipment under warranty; and to register, manage and close all IT related incidents and issues.

SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES

• Participates in the assurance of the smooth functioning of applications and networks across all ECX offices in person or via phones and emails for all ECX staff using a leading-edge software system.
• Provides required standard and on-demand report
• Provides first-level contact and conveys resolutions to customer issues
• Properly escalates unresolved queries to the next level of support
• Properly tracks, routes, redirects, follows-up and closes incidents
• Diagnoses hardware and software network problems;
• Makes routine check- up and reports on the performance level of all IT equipment.
• Troubleshoots HOSP problems with computer systems and other peripherals;
• Assists in minimizing monitoring & controlling maintenance costs;
• Develops preventive maintenance schedules and maintains as per schedule;
• Assists warranty repair actions for equipment under warranty; and performs application loading, troubleshooting, tuning & technical support for hardware and software used within ECX;
• Assists in major projects involving equipment installation and re-cabling;
• Manages use of computer systems and provides related training;
• Conducts electrical safety checks on computer equipment;
• Liaises and works with other IT units and central IT Support staff to solve user problems
• Maintains a historical record of problem resolution & submits a trouble report to the Manager using the system;
• Sets up new users' accounts and profiles and deals with password issues;
• Evaluates vendor-supplied hardware and software by studying user objectives; testing software compatibility with existing hardware and programs.
• Performs other duties assigned by the immediate supervisor.

Job Requirements

REQUIRED QUALIFICATIONS AND EXPERIENCE

• BSc in Computer Science, Information Technology, or related field.
• 6 months of experience in networking, hardware systems, and in relevant field

How to Apply

All interested and qualified applicants should apply through the below link; Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions and upload a cover/application letter and updated CV via: https://forms.gle/KSdswuWPSJqhByha8 or in hard copy by post with position marked on the envelope: Ethiopia Commodity Exchange, P.O. Box 17341, Addis Ababa on or before December 19, 2022.

PLEASE MAKE SURE YOU STATE THE POSITION YOU ARE APPLYING FOR.

ECX is an equal-opportunity employer and encourages applications from suitably qualified female candidates. Only short-listed applicants will be contacted.