Quality Assurance Officer

Duty Station: Addis Ababa

DB/ Vacancy-0022/23

Job Summary       

The Quality Assurance Officer partakes in designing and owning the quality assurance framework including setting service quality standards and monitoring the Bank’s services against agreed targets and standards. He/she also collects customer opinions and suggestions and follows up to ensure remedial measures are taken for opinions and complaints.

Job Requirements

Academic & Professional Qualification

• Bachelor's Degree in Marketing, Business Administration Management, and/or related fields.
• Professional qualification(s) in Marketing or Customer Service is an added advantage.

Experience

• At least four (4) years post-qualification experience similar role in a medium or large size private organization.

Behavioral Competency

• Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action-oriented.
• Quality focus and attention to detail.
• Professionalism and integrity are in line with Dashen Bank's values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive are exhibited through a commitment to hard work, continuous improvement, and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus - demonstrate understanding of risk management practices, standards, and regulatory requirements.

Required Technical Competency

• Knowledge of customer relationships and service quality management.
• Good understanding of customer care service standards or benchmarks.

How to Apply

How to Apply

1. Interested and qualified applicants should apply through THIS FORM
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to this website and attach the scanned documents in PDF format (*mandatory).
   • CV‘s shall not be more than 3 pages and saved in PDF format (*mandatory).

NB: Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply