Senior Customer Service Officer

DB/ Vacancy- 0166/23

Job Summary

• The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• At least four (4) years of banking experience

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel and good command of Microsoft Visio.

Language Ability: -

• Ability to communicate in local languages is an added advantage.

Female applicants are highly encouraged to apply.

Place of Work: -

• For Adama Cluster (Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni).
• For Arerti Cluster (Arerti, Balchi, Ejere, Metebila).
• For Assela Cluster (Assela, Eteya, Kersa, Huruta, Sagure,  Ogolcho).
• For Bekoji Cluster (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro).
• For Arsi Robe Cluster (Arsi Robe, Ticho, Adele, Diksis, Gesgar).
• For Awash Sebat Kilo Cluster (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane).
• For Abomsa Cluster (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha).

How to Apply

1. Interested and qualified applicants should state the cluster they want to work and apply through this FORM
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to this website and attach the scanned documents in PDF format (*mandatory).
   • CV‘s shall not be more than 3 pages and saved in PDF format (*mandatory).
   • Applicants should clearly indicate the cluster they want to apply in their CV/ on the forms link.

NB: Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.