Service Deliver Manager

Job Summary

Under the general direction and guidance of the Deputy Secretary General , the Service Delivery Manager plans, directs and controls the  Liaison, Logistics, finance, Security  & facilities activities of the PNS Office; facilitates & ensures the timely execution of Liaoning, Logistics, finance & facilities activities of the PNS Office or Administration Support Services; systematize the service delivery support process to PNS Offices; Solves problems encountered in his areas of responsibilities; Submits periodic Report about the performance of the division.

Specific Duties & Responsibilities

• Plans, organizes, coordinates & directs the Liaison, Logistics, finance & facilities activities of the Partner National Society (PNS) Office or Administration Support Services.
• Partner with various PNS Offices, Program and Support Service departments in connection with Service delivery support to PNS.
• Advise members of the PNS on protocol issues as they relate to different service delivery & Security issues
• Develop working procedures & as per the authorization ensure their proper implementation; Systematize the service delivery support process to PNS Offices; Solves problems encountered in his areas of responsibilities.
• Manages & deals with all the functions including work permit and security issues of PNS.
• Organize & Manage the provision of warehouse services for the delegates when their stuff arrive in the country before the arrangement of their housing.
• Ensures the provision of appropriate desk space, working internet, uninterrupted power supply, visa processing, security adviser, work permit, maintenance of the delegate’s houses, and payment of the delegate utility bills.
• Direct, Organizes, manage & follow up Vehicle maintenance, office cleaning services and provision of the common area stationery.
• Organizes & directs cleaning & Security issues of the PNS., Ensures the liaison activities of PNS.
• Ensures the timely purchase of items required for the PNS Offices
• Ensures the timely payment requests of PNS Offices.
• Serves as a focal person to service delivery issues to PNS.
• Supervises & supports staff`s performance with in the His/hers Division.
• Submits periodic Report about the performance of the division. Timely  reports to the DSG,  issues which requires attention & timely decision.

Work Unit :- Service Delivery Division

Reports to:- Deputy Secretary General

Terms of employment: - Contract for one year   

Job Requirements

Qualification Requirements:

•  Second/First degree in Management/Leadership & Development study/ Marketing management /Political Science and International Relation/ Journalism and Communication/Foreign language and literature.
• 8/10 years relevant work experience and out of this 4/6 in Managerial position.

Key competencies

• Strong skill in management, problem solving reporting and leadership
• Strong coordination and communication skill (verbal and written)
• Well organized self-start, Motivated and detail talented.

How to Apply

We invite candidates meeting the required qualifications to fill out online employment application form with the indicated link https://ee.humanitarianresponse.info/x/IyUTlyf1 before the closing date of this announcement on August 10, 2023.

Qualified women are strongly recommended to apply!