Section Head, Mobile & Agent Banking

This position is responsible for developing convenient and effective, mobile and agent banking delivery channels.

Major Duties

• Assess the functioning of agent network to identify gaps and recommend enhancements
• Trouble-shoot agent network operations
• Review and advise on processes agent selection, recruitment, contracting and training
• Monitor and performance management
• Develop and deliver training or coaching to bank staff managing agent networks
• Oversee audit of processes/systems for agent management: dashboards and reporting, user testing, reconciliation of transactions, liquidity management
• Develop or revise procedures manuals for agent management
• Advise on readiness to scale agent management operations with concrete recommendations on opportunities, gaps, and strategic decisions
• Manage the SMS Gateway interacts with Bank World users’ mobile phones using the short message service (SMS).
• Manage Internet Banking, SMS banking, Wallet banking, and Telephone (IVR) banking systems
• Manage the Short Message Peer-to-Peer (SMPP) protocols.
• Manage mobile /SMS servers; and IVR servers
• Revise and implement online banking policy and procedures, and manuals
• Perform any other duties as may be assigned from time to time

Job Requirements

Education:

• Bachelor's/ B.Sc. degree in Information Technology/Computer Science, Communications or any other relevant fields.

Experience:

• At least 5 years relevant experience with 1/2 years as Principal/Sr. Officer

How to Apply

Qualified candidates can apply through this LINK

Please attach your updated CV and credentials in PDF format.