IT Officer / Technician

Technical Support and Maintenance:

• Hardware and software troubleshooting: Diagnose and resolve issues with computers, peripherals, network equipment, and software applications.
• System installation and configuration: Set up new hardware and software, configure settings, and ensure compatibility within the existing system.
• Data backup and recovery: Implement data backup procedures, and restore lost or corrupted data when needed.
• Security management: Maintain network security, monitor for potential threats, and implement security protocols.
• User support: Provide technical assistance to users by phone, email, or in person, answering questions, resolving basic issues, and escalating complex problems when necessary.

Administrative Tasks:

• Inventory management: Maintain accurate records of IT equipment, software licenses, and user accounts.
• Documentation and reporting: Document procedures, troubleshoot logs, and generate reports on system performance and user activity.
• Vendor communication: Liaise with vendors for equipment repairs, software updates, and troubleshooting support.
• Budgeting and cost control: Assist with IT budget planning, managing purchase orders, and maintaining cost-effectiveness.

Number of Candidate: 2

Job Requirements

Additional Skills and Qualities:

• Strong communication and interpersonal skills: Effective communication with users, colleagues, and management is crucial for providing clear instructions, resolving issues, and building positive relationships.
• Problem-solving and analytical skills: The ability to think critically, identify the root cause of technical problems, and implement effective solutions is essential.
• Time management and organizational skills: Juggling multiple tasks, handling urgent requests, and prioritizing effectively are vital for managing their workload.
• Adaptability and willingness to learn: The IT field is constantly evolving, so staying up-to-date with new technologies and trends is crucial.
• Patience and professionalism: Maintaining a calm and helpful demeanor while dealing with frustrated users is key for successful customer service.
• Network administration: Manage network configuration, security, and performance.
• Project management: Assist with IT project implementation, including system upgrades, software migrations, and data center moves.
• Cybersecurity: Implement and maintain cybersecurity measures to protect against cyberattacks.
• Automation: Develop and implement automated scripts and processes to streamline IT operations.

Experience: 

• Work experience 3-5 years BSC degree experience in Hospital experience setting is highly desirable.

How to Apply

Please write title your application with subject line. To all Candidates meeting the required qualifications are invited to send their applications (Cover Letter) including detailed documents with CV.

Our company address: A.A CMC, In front of Sunshine Real State, Axon Neurology Specialty Centre.

Telephone No. 251 911343057/ 251 974788888 email address: [email protected]