Call Center for GP

Duties & Responsibilities

The duties and responsibilities of a call center employee in a General Practice (GP) setting can vary depending on the specific needs of the practice and the size of the call center. However, some common duties include:

Patient-facing:

Answering incoming phone calls: 

• This includes greeting patients, understanding their needs, and triaging calls appropriately.

Scheduling appointments: 

• Booking appointments with the appropriate GP, nurse, or other healthcare professional based on the patient's needs and urgency.

Providing basic medical advice: 

• Offering over-the-phone advice and information on minor health concerns, self-care measures, and when to seek further medical attention.

Taking and relaying messages: 

• Relaying patient messages to the GP or other healthcare professionals and updating patients on any response or results.

Handling appointment cancellations and rescheduling:

• Efficiently managing appointment changes and ensuring smooth clinic operations.

Administrative:

Data entry and recordkeeping: 

• Recording patient information, updating medical records, and managing appointment information in the healthcare system.

Maintaining patient confidentiality:

• Adhering to strict data protection and privacy regulations.

Handling administrative tasks: 

• This may involve handling referrals, issuing prescriptions, and processing insurance claims.

Providing general information:

• Offering information about the practice, opening hours, location, and available services.

Number of Candidate  : 4

Job Requirements

Selection Criteria:

Relevant experience:

• Prior experience in healthcare, a call center environment, or customer service is desirable.

Strong communication and interpersonal skills: 

• The ability to communicate effectively and build rapport with patients is essential.

Computer literacy and technical skills: 

• Proficiency in using relevant software and technology is crucial.

Empathy and compassion: 

• A genuine caring attitude towards patients is highly valued.

Ability to work under pressure:

• The ability to handle multiple calls and manage demanding situations efficiently is vital.

Teamwork and collaboration: 

• Working effectively within a team and collaborating with other healthcare professionals is crucial.

Additional Skills and Qualities:

Exceptional communication skills: 

• Excellent verbal and written communication skills are crucial for effectively interacting with patients, medical professionals, and other colleagues.

Active listening:

• The ability to actively listen to patients' concerns and understand their needs is essential.

Empathy and compassion: 

• Demonstrating empathy and understanding towards patients is vital in building trust and providing quality service.

Problem-solving skills: 

• The ability to analyze situations, identify solutions, and address patient concerns effectively is crucial.

Organizational skills: 

• Strong organizational skills are essential for managing multiple tasks and maintaining accurate records.

Technical proficiency: 

• Proficiency in using call center software, electronic health records systems, and other relevant technology is often required.

Overall, call center staff in a GP setting play a critical role in patient access and experience. By providing efficient and patient-centered service, call center employees contribute significantly to the smooth operation of the practice and overall patient satisfaction.

How to Apply

Please write title your application with subject line. To all Candidates meeting the required qualifications are invited to send their applications (Cover Letter) including detailed documents with CV. Our company address: A.A CMC, In front of Sunshine Real State, Axon Neurology Specialty Centre.

Telephone No. 251 911343057 / 251 974788888 email address: [email protected]