Manager – Channel Operations Division

Job Summary

The purpose of this job is to assist the Director-Multichannel Banking Department in the preparation of strategies and policies related to online banking operations; to plan organize, direct and control the activities of the online banking division; to create a professional and smooth online banking service delivery by coordinating all stakeholders including Banking Centers, IT, Support team, to put bring excellence in service delivery as the world is moving towards digitalization and let the Bank be among the front leaders of the Banking Industry in terms of digital banking services and perform supervision over subordinates.

Job Requirement

Educational Qualification Required:

• BA. in Management/Business Administration/Accounting and Finance/Economics/ Banking and Finance or related fields.

Minimum Work Experience

• 8 years relevant experience out of which 2 years in a supervisory position.

Additional Skills:

• Knowledge and Skill in Banking Operations
• Good understanding of Banking Operations, Multichannel Banking Products, applications, interfaces, and IT-based banking technologies
• Knowledge and skill in enterprise technical support and IT support areas
• Skill in using email, the internet, and web-chatting
• Good exposure to Online Banking technologies and their interfacing with enterprise systems
• Knowledge and skill in strategic management,
• Excellent problem-solving skills and analyzing quantitative data
• Self-motivated and patient
• Exceptional interpersonal skills.
• Customer service Skill
• Good written and spoken language ability in both Amharic and English.
• Communication skills
• Computer application skill
• Report writing skill.

How to Apply

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department located beside Bole Alem Cinema within Five (5) working days from the date of this announcement.

Only shortlisted candidates will be contacted.

• Human Resource Department
• Zemen Bank S.C
• Address: Bole beside Alem Cinema
• Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62
• P.O Box 1212
• Addis Ababa, Ethiopia