Senior Customer Service Officer – Operation

Job Summary

The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish a relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.

Job Requirement

Educational Qualification Required:

• BA in Banking and Finance, Accounting, Management, Business Administration or in related fields.

Minimum Work Experience

• 4 years relevant experience of which 2 years as an officer or in equivalent positions.

• Candidates with branch accountant and loan officer experiences are highly encouraged to apply.

Additional Skills:

• Basic Computer Application Skills

• Communication skills

• Industry-Specific skills (Product and Service)

• Emotional Intelligence

• Data Analysis and presentation skills etc.

How to Apply

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department located beside Bole Alem Cinema within Five (5) working days from the date of this announcement.

Only shortlisted candidates will be contacted.

• Human Resource Department

• Zemen Bank S.C

• Address: Bole beside Alem Cinema

• Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62

• P.O Box 1212

• Addis Ababa, Ethiopia