Account Manager

Job Summary

We are looking for an Account Manager to create long-term & trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients and actively seek new business opportunities.

Overall Task

• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Preparing reports for the client and the company.
• Answering clients’ queries and identifying new business opportunities among existing customers.
• Liaise with cross-functional internal teams (including Customer Service and Ops and Creative departments) to improve the entire customer experience.
• Have a flair for client communication and understand consumer behavior

Responsibilities

• Serve as the lead point of contact for all assigned client account management.
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet targets
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Job Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Senior Account Manager, or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Marketing, or related field
• Fluency in both written and spoken English will be an added advantage

How to Apply

Qualified and interested applicants should send their applications through [email protected] 

Note: Use " Account Manager" as the subject line of your email