Customer Service Manager Grade I

DB/ Vacancy-0068/22

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor's degree in a business-related field e.g. accounting, management, economics, business administration

Experience

• Minimum of six (6) years of banking experience

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Location

• Dodola Branch under Adama District Office

How to Apply

1. Interested and qualified applicants should apply through → https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDW4jw3ZKRnaxBtKmvyXD88cZUM0VGMjlZTTVLMzJONEIxOUJNWUVXM0pRSCQlQCNjPTEu
2. Applicants should fill in all the details on the vacancy application form and make sure they submit it after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login HERE and attach the scanned documents in PDF format (*mandatory).
   • CV's shall not be more than 3 pages and saved in PDF format (*mandatory).

For any support please contact via 0115-18-03-55

NB: Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.