Job Description
DB/ Vacancy-0066/22
Job Summary
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor's degree in a business-related field e.g. accounting, management, economics, business administration
Experience
- Minimum of six (6) years of banking experience
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
How to Apply
How to Apply
- Interested and qualified applicants should apply through → https://bit.ly/3NpbDxU
- Applicants should fill in all the details on the vacancy application form and make sure they submit it after completing all the questions.
- Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
- Login HERE and attach the scanned documents in PDF format (*mandatory).
- CV's shall not be more than 3 pages and saved in PDF format (*mandatory).
For any support please contact via 0115-18-03-55
NB: Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.