EKYC (Customer Acquisition Platform) Champion

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

Reporting to the E-KYC Manager, the EKYC (Customer acquisition Platform) Champion role will be responsible for providing technical, day to day support on the customer acquisition platform to the regional sales teams

ROLE RESPONSIBILITIES

• Provide first-line technical support on the customer acquisition platform the field teams
• Coach & train the field teams on operational processes/ functionalities supported by the customer acquisition platform
• Liaise with back-office IT support team and other relevant state holders to resolve any platform challenges faced by our field teams
• Log all platform issues in the appropriate systems and engagement with system Engineers to ensure all issues logged are closed and communicated to the team
• Daily reporting on assigned KPIs including platform productivity.
• Ensure communication of new system Updates to the team.
• Coordinate feedback from all platform users for internal use.

Job Requirements

• Degree in IT or business-related discipline.
• Excellent knowledge of basic IT Systems; must have at least 2 years experience in IT systems environment.
• Good analytical Skills (statistics)
• Proactive, confident, energetic, and able to work under pressure with a positive attitude.
• Experience in Customer Service/Retail Sales will be an added advantage
• Excellent Planning and organizing skills
• Excellent communication and interpersonal skills.
• Good report writing skills.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on HERE.

Remember to attach your resume.