Information, Communications, and Technology (ICT) Officer

Job Summary:

You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies

Job Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT-related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity-building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.

Job Requirements

Typical Background, Experience & Requirements:

Education and Experience

• BA/BSc in relevant field
• 3 years of relevant experience are required
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
• Minimum of three years of work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in the management of network/server software and hardware devices and platforms.
• Grasp complex network, security, mobile, desktop, server, telephony, backup, application, and database technologies.
• Experience with ITSM and systems management tools preferred.

 Personal Skills

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented, and results-oriented.
• Basic understanding of business analysis concepts and best practices.
• Demonstrated experience building ICT capacity with professional staff.

Required/Desired Foreign Language. English Amharic and other local languages

Travel Required (include a percentage of required travel, if applicable)

Key Working Relationships:

Supervisory: Not applicable

Internal: All CP staff, RIM, members of the CRS ICT community, and owners of CRS business systems, specifically HoP, Program Managers, and MEAL officers.

External:  CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Disclaimer:  This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.

How to Apply

You should fill out the application form through this link: https://form.jotform.com/222282727028556 and attach your up-to-date CV on / before the application deadline of August 27, 2022. You will be contacted only if selected for a written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

Qualified women are highly encouraged to apply