Manager Core and Auxiliary Systems

Main Duties & Responsibilities

• Responsible for managing the core and auxiliary systems of the Bank under the IT department
• Coordinate and lead the activities of the division
• Ensure the availability of the Bank’s core and auxiliary system from the IT side
• Manage the smooth running of the daily operation of the systems through proper monitoring and follow-up
• Ensure that the Bank’s operational requirements are achieved through parameterization and customization
• Ensure that the second level support provided to different organs of the Bank are based on standard time and quality
• Ensure Incidents, events and problems are handled properly
• Communicate with the Bank’s technology providers so as to maintain the Bank’s interest
• Escalate Applications related issues logged to vendors to the appropriate officials of the vendor whenever the supports are not up to SLA.
• Coordinate the management of the Bank’s technological implementation i.e. Configuration, customization, patch or release update and migration (if required) and new product development
• Manage Functional and Regression testing around the Bank’s auxiliary system’s application
• Plan, direct, and manage all aspects of application management and development activities within the division and in collaboration with vendors
• Manage the core and auxiliary systems performances and resolve issues timely in production, UAT and other environments
• Manage and follow annual support and maintenance process of the Bank’s systems
• Ensure that the Bank’s solution/Applications are designed to address the Bank’s future growth need in terms of scalability
• Manage the smooth running of the daily operation through proper monitoring and follow-up of the systems
• Assist Information Technology Management group in the evaluation, review & recommendation of existing & new technology products, applications and solutions consistent with the IT Strategy aligned with the business needs and requirements of the organization. (including hardware, standardization and corporate initiatives as needed)
• Ensure Incidents, events and problems are handled as properly and promptly
• Work in collaboration with other IT professionals to successfully provide comprehensive technical services and maintain deliverables to effectively support the bank’s mission, vision, and values realization
• Follow all the issues which are logged to vendors are in line with the SLA and ensure that all issues beyond the team are properly logged
• Anticipates Core Banking application and Auxiliary systems problems and implement preventive measures
• Ensure the development of management information reports and dashboard using business objects, crystal report and other applicable tools and their availability to user organs of the Bank
• Develop and implement policies and procedures related to the Bank’s core and auxiliary application systems of the Bank

Job Requirements

Qualifications and Experience

Education and training

• MSc/MA/BSc in Computer Science, Information Systems, Computer Engineering or related fields of studies

Experience

• 7 to 9 years of relevant work experience in core Banking and auxiliary systems support out of which 3 years as senior application development and customization officer or as senior system administrator or equivalent with
• Implementation and management experience of Core Banking and auxiliary systems Software
• Demonstrated expertise in managing banking applications management processes
• Strong analytical and problem solving skills

Technical and Behavioral competencies like Decision Making, Communication ..etc.

• Excellent organizational and leadership skills
• Outstanding communication abilities
• Extensive industry knowledge with an eye towards the future.
   

How to Apply

Interested and qualified applicants shall apply on the above link: https://forms.gle/X2W2EvGQfGttsZmL8

if you need more information, please call us on +251 11 5260 795