Digital system Development and Customization Officer

Digital Banking system development Officer is responsible for following up the functional and technical integrity of the digital Banking platform and mobile wallet and Agency banking solutions by proactively involving applications installation, configuration and upgrade, and provide workarounds whenever necessary. Proactive in working end to end, including understanding requirements and analyzing, providing solutions, coding, testing, build & deploy and support systems.

Main Duties & Responsibilities

• Perform Digital Banking Application maintenance during and after implementation of the project
• Recommend improvements to the digital banking system technical and business processes in order to meet the Bank’s requirements
• Translate the business needs and Requirement Specifications into Design Specifications
• Develop program/code from Design Specifications to good quality Software and in conformance to system development standards
• Integrate the digital banking systems with other third party solutions
• Work closely with consultants and third party vendors and assess consultant’s/vendor’s proposals and recommendations
• Specify and ensure that application controls are incorporated during design of the software in order to check on risk exposure.
• Document system developments in accordance to the application development standard practices
• Create test plans, test cases, test scripts and perform technical unit testing
• Work with the vendor of the Bank’s digital banking solutions and systems to track and manage Change requests and user issues
• Perform root cause analysis for recurring incidents, design and execute test plans
• Train other team members, support staffs and end users on basic and advanced operations
• Working with tools to develop or interface with various solutions and database
• Trouble shoots problems reported by support staffs and branches and other end users
• Develop routines for the extraction of data from the system as per regulatory requirement
• Create and Update help-desk knowledge databases
• Ensure that new updates, patches and customization are well tested on UAT environment before they are release to production environment
• Work closely with IT Security to ensure that applications are well secured and adhere to systems security policies and procedures;
• Trouble shooting and logging issues to Vendors Help Desk regarding various products
• Assist IT infrastructure department in creating and implementing a strategic plan to improve supportability of the infrastructure
• Manage and ensure changes are processed through Change Management Procedure
• Develop, Implement and maintain all operational processes, procedures and policies related to digital banking, wallet and agent solutions
• Address and close audit findings/observations within the give timelines
• Performs other related activities as might be given to you from time to time by your immediate supervisor

Job Requirements

Qualifications and Experience

Education and training

• BSc Degree in Computer Science, Information Systems or Computer/Electrical Engineering or any other related field of studies

Experience

• 5 years of experience as a Junior digital banking Application development and customization Officer

Technical and Behavioral competencies like Decision Making, Communication etc.

• Ability to identify problems and evaluate alternative solutions to determine which one is best
• Excellent listening and strong verbal communication skills
• Reading comprehension and excellent writing skill
• The ability to analyze large amounts of data quickly and efficiently is necessary

How to Apply

Interested and qualified applicants shall apply on the above link: https://forms.gle/X2W2EvGQfGttsZmL8

if you need more information, please call us on +251 11 5260 795