Software Support Officer

DB/ Vacancy-0189/22

Job Summary

• The Software Support Officer is responsible for providing daily technical support on core banking system applications and surrounding interface applications, troubleshooting and performing root cause analysis of all reported problems related to core banking and interface applications.

Job Requirements

Academic & Professional Qualification

• Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Fields
• Relevant professional qualifications and certifications will have added advantage.

Experience

• At least four (4) years’ post qualification experience in a similar role.

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Proven experience in Core banking system, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
• Hands-on knowledge of configuration management tools.
• Experience in VMware virtualization design, build and administration.
• Experience with SQL administration and SQL toolsets.

How to Apply

1. 1. Interested and qualified applicants should apply through this form
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login HERE and attach the scanned documents in PDF format (*mandatory).
   • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply